kb44 Privacy Policy — Your Data, Fully Protected

1What Data We Collect

Kb44 needs to collect certain information to provide its services. We only collect what is necessary — nothing more. The data we collect falls into two categories:

Information Provided Directly:

• Full name, date of birth & nationality
• Email address and mobile number
• Residential Address
• Payment details (bKash / Nagad / Rocket number)
• Documents submitted for KYC verification (NID/Passport)

Automatically Collected Information:

• IP address and device type
• Browser version & operating system
• Platform activity logs (login times, game history)
• Cookies and Session Data
• Referral source & page visit data

2How Your Information Is Used

Collected data is used solely for the following purposes:

Your data is never sold to third parties for advertising purposes. kb44 uses data analysis solely to improve service quality.

3Cookie Policy

Kb44 uses cookies on its website and app. Cookies are small text files stored on your device that help improve your experience.

Types of cookies we use:

• Essential Cookies: To maintain login sessions and ensure platform security.
• Performance Cookies: To monitor site speed and performance.
• Functionality Cookies: To remember your preferences such as language and theme.
• Analytics Cookies: Anonymous data collection to understand platform usage.

You can manage or delete cookies at any time through your browser settings. Please note that disabling essential cookies may limit certain platform features.

4Data Retention Period

We only retain your data for as long as necessary. Each type of data has a defined retention period:

• Account Information: For the full duration of account activity and 5 years after closure.
• Transaction Records: Up to 7 years as required by law.
• KYC Documents: Up to 5 years following verification.
• Cookie Data: Session cookies are deleted when the browser is closed; persistent cookies last up to 1 year.
• Support Contact: 2 years after the last interaction.

Once the designated retention period expires, data is securely deleted or anonymized. Some data may be retained longer due to legal obligations.

5Data Sharing Policy

Kb44 does not sell your data. However, information may be shared in the following limited circumstances:

• Payment Provider: bKash, Nagad, Rocket — used solely to process transactions.
• Law Enforcement Agencies: As required by court order or government directive.
• Regulatory Authority: To meet the requirements of licensing authorities.
• Anti-Money Laundering: To the relevant authorities for financial crime investigations.
• Technology Partners: For platform operations, under strict NDA agreements.

6Your Rights

As a kb44 user, you have the following rights:

• Right to Access: You can request to know what personal data we hold about you.
• Right to Correction: You may request corrections to any inaccurate or outdated information.
• Right to Erasure: You may request deletion of your data under certain circumstances.
• Right to Object to Processing: You may opt out of marketing communications at any time.
• Right to Portability: You can request a copy of your data in a standard, portable format.
• Right to Lodge a Complaint: If you are not satisfied with how we use your data, you have the right to file a complaint with the relevant authority.

To exercise these rights, contact us at our support email. We will respond within 30 days.

7Security Measures

Kb44 uses industry-leading technology to keep your data secure:

• SSL/TLS Encryption: All data transfers are secured with 256-bit encryption.
• Two-Factor Authentication (2FA): Add an extra layer of security to your account.
• Firewall Protection: Advanced firewall protection to prevent unauthorized access.
• Regular Security Audits: Regular audits conducted by independent third-party experts.
• Access Controls: Only authorized personnel can access specific information.
• Data Backup: Secure, encrypted backups are created on a regular basis.

In the event of a security breach, we will notify affected users within 72 hours and take immediate corrective action.

8Minor Protection

Kb44 strictly enforces an 18+ policy. Our approach to protecting minors' data:

• We do not knowingly collect information from anyone under the age of 18.
• If an account belonging to a minor is identified, it will be immediately suspended and all associated data deleted.
• Date of birth and NID are required for age verification at registration.
• If parents have any concerns, they can contact support — action will be taken promptly.

9Privacy Policy Updates

Kb44 reserves the right to update this privacy policy as needed. When changes are made:

• A notice will be sent to your registered email before any significant changes take effect.
• The "Last Updated" date at the top of the page will be revised accordingly.
• Continued use of the platform after any changes constitutes acceptance of the updated policy.
• If you disagree with the updated policy, you may request to close your account.

Previous versions of the Privacy Policy can be requested through Support.

10Contact & Complaints

Reach out to us for any privacy-related questions, complaints, or requests:

• Email: [email protected]
• Live Chat: Available 24/7, with support provided in Bengali.
• Response Time: Typically within 24 to 48 hours.
• Data Protection Officer: For serious complaints, contact our DPO directly.